Privacy Policy

SortedOut is an independent tool that helps people plan a skilled-migration path to Australia. We are not the Department of Home Affairs, a registered migration agent, or the Australian Government. This policy covers the SortedOut website and app at sortedout.app.

Depending on how you use SortedOut, we may collect:

• Your email address, when you sign in with a magic link or Google, join a waitlist, or send feedback.
• Your points profile, such as age band, English level, education, occupation, work history, partner status, and location. You enter these to get your estimate. Until you sign in, your full profile is kept in your browser on your device, though some of it (such as your occupation and points) may be included in usage analytics when analytics are enabled for your region and choice, as explained below.
• What you type in the occupation finder, together with the matching result we show you, so we can suggest a matching occupation and improve how the matcher works. We keep this for a limited time to improve matching and prevent abuse, and it is deleted automatically within 90 days. We may also keep a de-identified copy of this text, with obvious personal details such as email addresses and phone numbers removed and never linked to your account, which we retain for longer to keep improving the occupation matcher. We do not put this text in analytics event properties or page URLs, session recording is configured not to capture network request or response bodies, and any copy shown back to you in onboarding is masked from recordings.
• Usage analytics, such as the pages you visit and the actions you take, so we can see what is useful and fix what is not.
• Minimal service-milestone records in our own database when an account is established, onboarding starts or finishes, a points profile is first saved, or a first checklist item is completed. These records use your account identifier when you are signed in, or a random browser identifier when you are signed out. They do not contain your email, phone number, free text, or full profile. They are kept separately from third-party analytics so we can verify that the service recorded these actions reliably. Account-linked records are deleted if the account is deleted.
• Input-masked session recordings, which replay how the interface is used with the contents of form fields masked out, to help us find and fix rough edges.
• Feedback and support messages, including anything you choose to write in them.
• Your phone number, only if you tick the box asking us to contact you personally about your feedback. We use it solely to reach you about what you told us, and we do not collect it if you leave that box unticked.
• Basic technical information, such as your browser type and, from our hosting provider, the country your request comes from (we use the country only to decide which privacy defaults apply to you).

We use your information to run SortedOut: to calculate your points estimate, to save your progress and send the alerts you ask for, to answer feedback, to keep the service secure and working, and to understand and improve how the product is used. We do not sell your personal information.

We use trusted third-party providers to operate SortedOut. Each receives only what it needs for its role. All of them are located outside Australia, so using SortedOut involves your information being handled overseas. Here are the kinds of providers we use and what each is for:

• Analytics and input-masked session recording, to understand how the app is used.
• AI processing, to power the occupation finder from the text you type.
• Error monitoring, which can include your account identifier and email when something goes wrong.
• Email delivery, to send you sign-in links, alerts, and other emails you ask for.
• Internal alerting, which notifies our team about activity such as sign- ups and feedback and can include your email, occupation, points, and the text of any feedback you send.
• Database and sign-in.
• Sign-in with Google, when you choose it.
• Hosting and delivery of the site.

SortedOut uses cookies and similar storage, and they fall into two groups.

Essential cookies keep you signed in and your session working, keep the site secure, and remember this very choice. These are always on because the site cannot work without them, and they are exempt from consent, so there is nothing to switch off here.

Analytics and session recording are not essential. They help us understand how the app is used so we can improve it. How these run depends on where you are. If you are in the EU, EEA, or the UK, they stay off until you accept them in the banner we show you. Everywhere else, including Australia, they are on by default and you can decline at any time using the controls below. “Got it” on the notice shown outside the EU, EEA, and UK only acknowledges that you saw the notice; it is not recorded as affirmative consent. Declining immediately stops third-party analytics and session recording, clears the analytics provider’s browser identifier, session, cached profile, and related browser storage, and prevents later service-milestone records from being sent to that provider. On later page loads the analytics provider is not started while your choice remains declined. This does not delete events that were lawfully collected before you declined. The minimal first-party service records described above remain in our database; they are not session recordings and are not used to build an advertising profile. The first-party cookie remembering your choice also remains, so the site can keep analytics off. Declining does not break anything, and the site keeps working as before.

You can view and edit much of your profile directly in the app once you are signed in. You can also ask us to access, correct, or delete the personal information we hold about you. To make a request, or if you have a privacy question or complaint, email us at sortedoutapp@gmail.com. The data your browser stores on your device for the calculator can be cleared by clearing your site data in your browser.

We take reasonable steps to protect your information, including access controls on our database and keeping sign-in credentials with our providers rather than in our own code. No online service can promise perfect security, but we work to reduce the risk. We are still finalising our data-retention approach, and this section will be updated once a formal legal review is complete.

We will update this policy as the product and our providers change, and as our legal review progresses. When we make a significant change we will update the date at the top of this page. Please see our Terms for the rules that govern using SortedOut.